Рецепт. 2020; : 199-213
Характеристика затрат труда фармацевтических работников в процессе обслуживания посетителей аптек
https://doi.org/10.34883/PI.2020.2.2.028Аннотация
Цель работы. Изучить структуру затрат труда и длительность обслуживания посетителей аптек, в том числе в разрезе отдельных операций, выполняемых при этом фармацевтическим работником. Материалы и методы. Исследование проводили на базе аптек системы ТП РУП «БЕЛФАРМАЦИЯ», «Минская Фармация», «Фармация» в 2017–2019 гг. методом хронометражных наблюдений при помощи разработанной ранее компьютерной программы «Хронометр рабочей смены провизора-рецептара (фармацевта-рецептара)» (свидетельство об официальной регистрации программы для ЭВМ № 1067). Статистическую обработку результатов осуществляли при помощи программ Microsoft Excel 2013 и Statistica 10. Средняя длительность обслуживания одного посетителя составила 124,6±128,9 с. при интерквартильном размахе – 46,3–152,9 с. и диапазоне между минимальным и максимальным значением – 2,84–868,9 с. В процессе наблюдения было выделено 19 процедур обслуживания, содержащих от 1 до 3 видов обслуживания и от 1 до 10 отдельных операций. Большинство посетителей приобретали в аптеке лекарственные средства без рецепта врача, медицинские изделия и товары аптечного ассортимента, а также приобретали товары на льготных условиях. Длительность обслуживания посетителей различалась в зависимости от процедуры обслуживания, порядка приобретения товаров (по рецепту, без рецепта врача или комбинированная покупка), либо имело место предоставление посетителю информации без последующего совершения покупки, что следует учитывать при проектировании трудозатрат фармацевтических работников. В наибольшей степени на длительность обслуживания влияет выполнение таких операций, как поиск товаров на местах хранения и оформление рецепта врача (его фармацевтическая экспертиза, таксировка, заполнение отрывного корешка льготного рецепта врача). Установлено, что длительность осуществления отдельных операций в процессе обслуживания посетителей аптек имеет связь слабой или средней силы с общей длительностью обслуживания посетителей. Это указывает на отсутствие необходимости их учета при проектировании затрат труда и расчете штатной численности фармацевтических работников.
Список литературы
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Recipe. 2020; : 199-213
Characteristics of Pharmacists Labor Costs In The Process Of Pharmacies Visitors Service
https://doi.org/10.34883/PI.2020.2.2.028Abstract
References
1. (2012) On approval of the issue of the 25th Unified Qualification Handbook of Employee Positions and on the Cancellation of Certain Decisions of the Ministry of Labor of the Republic of Belarus and the Ministry of Labor and Social Protection of the Republic of Belarus and their structural elements: decree of the Ministry of Labor and Social Protection Rep. Belarus. July 18, 2012, no 80.
2. (2016) On Approving Good Pharmacy Practice: decree of Min. of health Of the Republic of Belarus dated December 27, 2006 no 120, as amended by the decree of Min. of health Of the Republic of Belarus. February 04, 2016, no 9.
3. (2019) About approval of the instruction on the procedure for issuing a doctor’s prescription and creating electronic doctor prescriptions : decree of Min. of health Of the Republic of Belarus dated October 31, 2007 no 99 as amended by fast. Min health Republic of Belarus dated June 17, 2019, no 60.
4. (2019) On some issues of free and preferential provision of medicines and dressings for certain categories of citizens: decree of Council of Ministers of Rep. of Belarus dated November 30, 2007 no 1650, as amended by decree of Council of Ministers of the Rep. Belarus dated March 11, 2019, no 152.
5. (2019) On the approval of the Rules for the sale of certain types of goods and the implementation of public catering and the Regulation on the procedure for the development and approval of the assortment list of goods: decree of Council of Ministers of Rep. of Belarus dated July 22, 2014 no 703, as amended by the decree of Council of Ministers of Rep. of Belarus dated May 10, 2019, no 287.
6. Mikhailova N.I., Khutkina G.A. (2017) The use of video surveillance materials for the analysis of the labor costs of a pharmacist. Materials of the 72nd scientific session of the University staff "Achievements of fundamental, clinical medicine and pharmacy" January 25–26, 2017, pp. 302–304.
7. Zvereva E.S (2002). Rationing and remuneration of employees of pharmacy institutions (enterprises). Moscow, pp. 59–62.
8. Audit of working hours. Method of instant observations. Part I: [Electronic resource]. Access mode: http://www.hr-journal.ru/articles/hrs/ hrs_948.html. Access date: December 07, 2019.
9. Savyuk L.K. (2005) Legal statistics: Textbook. Moscow: Lawyer, 588 p.
10. Mikhailova N.I., Martsinkevich A.F., Rempel A.P. (2016) Automation of photo-timing studies of the labor process of a pharmacist in a pharmacy. Vestnik VSMU, Volume 15, no 3, pp. 127–136.
11. Kamaev I.A. (2018) Basic methods of medical statistics: teaching aid. N. Novgorod: Publishing House "Remedium Volga Region", 158 p.
